What to do if you have damage to your home or business

If your home or business was impacted by flooding or storm conditions, taking the right steps early can help support your recovery process.

Step 1: Document Damage

Take clear photos and videos of all affected areas, including structural damage, personal belongings, and appliances. Please save all receipts related to stabilizing and cleanup.

Step 2: Contact Your Insurance Provider

Reach out to your insurance company as soon as possible to begin the claims process. For additional support on filing your claim, go to the United Policyholders' website below.

United Policyholders

Step 3: Apply for Disaster Remission of Property Taxes (if applicable)

If your property was damaged, you may qualify for a reduction in real property taxes through the County of Maui’s Disaster Remission program. This applies to damage to your land and structure (not personal belongings).

County of Maui, Real Property Assessment Division
110 ‘Ala‘ihi Street, Suite 110
Kahului, HI 96732-3562

  • To qualify for tax relief for this tax year, the deadline to apply is June 20, 2026.

Step 4: Prepare for Clean-up

Safety First: Review safety guidance before beginning any cleanup work:
https://www.cdc.gov/natural-disasters/safety/index.html

Decide whether you will handle cleanup yourself or need assistance:

  • DIY Resources: American Red Cross
  • Community Support: Red Lightning

Hiring Help:
Work only with licensed and reputable contractors. (Additional guidance on hiring a trusted contractor will be provided.)

Step 5: Dispose of Flood and Storm Debris

Separate your debris in preparation for self-disposal.

How to separate your debris (see diagram below):

  • Mud, sediment and cinder
  • Vegetative debris (branches, leaves, yard waste)
  • Construction and demolition materials (drywall, roofing, flooring, etc)
  • Appliances and white goods (refrigerators, washers)
  • Electronics
  • Household hazardous waste (chemicals, paint, batteries)
Where to take your debris

Step 6: If, after applying for insurance and other resources, you still have unmet needs, please visit the following:

Damage, Cleanup & Reporting

Request Red Lightning Assistance with Debris Cleanup

Red Lightning is mobilizing to assist with cleanup and recovery efforts, helping residents clear debris and begin rebuilding.

Report Damage

Residents and businesses, including commercial properties, affected by the Kona Storm are asked to report damage as soon as possible. Submitting a report helps the County and State understand the full extent of impacts and may support requests for federal assistance.

Submit Damage Report

Post-Flood Debris Clean-up

The County encourages self-hauling when possible to reduce the strain on local resources. The County Department of Environmental Management Environmental Protection & Sustainability division (EP&S) will also conduct several recycling and drop-off events for specific residential debris. Below are options for residents:

Download Chart (PDF)

Residential Kona Storm Related Programs

Central and Upcountry Maui Clean-up

Green Waste (Please Kōkua: No Rocks, Dirt, or Trash)

Large Appliances / White Goods (Please Kōkua: Remove Food)

Electronics

South Maui Clean-up

Green Waste (Please Kōkua: No Rocks, Dirt, or Trash)

Large Appliances / White Goods (Please Kōkua: Remove Food)

Electronics

Molokai Clean-up

Green Waste (Please Kōkua: No Rocks, Dirt, or Trash)

  • Haul to Molokai Landfill

Large Appliances / White Goods (Please Kōkua: Remove Food)

  • Haul to Molokai Metals at the Molokai Landfill

Electronics

  • Take to Recycle Molokai at the Molokai Landfill

Hana Clean-up

Green Waste (Please Kōkua: No Rocks, Dirt, or Trash)

  • Haul to Hana Landfill

Appliances, Electronics & Household Hazardous Waste

West Maui Clean-up

Green Waste (Please Kōkua: No Rocks, Dirt, or Trash)

Appliances, Electronics & Household Hazardous Waste

  • By Appointment Drop-Off April 17
    Appliances and Electronics (808) 877-2524, HHW (808) 270-7880

Lanai Clean-up

Green Waste (Please Kōkua: No Rocks, Dirt, or Trash)

  • Haul to Pūlama Lānaʻi

Large Appliances / White Goods / Electronics / Hazardous Waste

Hawaiian Electric Trouble Line

Call 855-304-8181 to report power outages, downed lines, or electrical hazards.

Call HECO

Debris Cleanup

Push Mud and Sediment Close to the Curb

The Department of Public Works, Highways Division is working to clear County roads of mud and sediment. Please follow these guidelines to assist with cleanup:

  • Sort mud and dirt SEPARATE from logs, branches and leaves
  • Mud and dirt will be cleared first by the County.
  • Place mud at the curb for pickup.

Separate & Report Your Debris

For kūpuna and those that are physically unable to self-haul debris, please notify the County by filing out an online storm debris report at mauicounty.gov/mema. Please describe the types and amount of debris.

For those needing assistance with the online form, please call MEMA at (808) 270-7285.

The County is working to organize curbside pickup for residents unable to self-haul their debris. In preparation for this, please separate and pile your debris into the below types:

  • Greenwaste (Vegetative): Make sure greenwaste is free of rocks, mud, or any trash. Please cut greenwaste to less than 8ft in length and 3ft in diameter.
  • Construction and Demolition (C&D): Please securely bag any roofing, drywall, flooring, or other building materials before placing in normal refuse bins.

PLEASE DO NOT PLACE PILES ON ROADWAYS OR SIDEWALKS. To ensure safe access for collection crews and emergency vehicles, piles must be kept away from:

  • Fire Hydrants
  • Mailboxes
  • Utility poles
  • Storm drains

Self-Haul Debris

The County encourages self-hauling when possible, to reduce the strain on local resources. Below are options for residents capable of hauling their own debris:

  • Green Waste: Residents may transport green waste directly to the following locations:
    • Maui EKO Systems, Central Maui Landfill, 1 Pulehu Rd, Puunene, 96784
    • Hawaii Organics Compost, Kuihelani Hwy, Wailuku, 96793
    • Green Waste Containers: Community groups or residents with large amounts of green waste and accessible property may be eligible for a 30-yard roll-off container. Availability is first-come, first-served while funds last. To request a container, call the Environmental Protection and Sustainability Division at (808) 270-7631.
  • Appliances (Self-Haul): Residents may self-haul appliances to:
    • Hammerhead Metals Recycling, 2000 Maui Veterans Hwy, Puunene, 96784
  • Construction and Demolition Debris (C&D): Residents may self-haul residential building materials to a County landfill or convenience center.

Drop-Off Collection Events

The Department of Environmental Management, Environmental Protection and Sustainability (EP&S) Division will conduct several recycling and drop-off events for specific residential debris.

  • Appliances: For questions regarding appliance disposal, call (808) 877-2524. Additional events may be held based on community need.
  • Electronics: The County will organize future electronics collection events. Please do not throw electronics into regular rubbish.
  • Household Hazardous Waste(HHW): The County will organize future HHW collection for debris such as non-EV batteries, oil-based paint, pesticides, and most cleaning supplies.

Debris Cleanup Resources

Muck & Gut and Health Guidance (PDF)

Mucking and gutting is an important first step after flooding. This process includes removing damaged belongings and materials and preparing the home for mold treatment and repair.

Steps on disposing storm debris

How to dispose of storm debris across Maui, Molokai and Lanai. Debris should be sorted and piled on your property for proper removal. Make sure each pile is clearof any roadways, sidewalks, fire hydrants, storm drains, electrical lines, water meters or mailboxes.

In March 2026, two Kona storms brought heavy rains and flooding that impacted communities across the State of Hawai‘i. The County of Maui is continuing to work alongside partner agencies and organizations to support response and recovery efforts. The information below is intended to help residents and businesses access available resources and report storm-related impacts.

Contact us

The County of Maui welcomes your questions and feedback to help guide our efforts in serving the community.

For Maui Recovery related questions: support@mauirecovers.org or fill out form

For Media inquiries: communications@mauicounty.gov

Questions for Mayor Richard Bissen on the Maui Wildfire Disaster or Kona Low Storms: mayors.office@mauicounty.gov

Mahalo for sharing your comments and feedback. Our team will get back to you shortly.

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